Our Process

Our Transparent Process Crafted To Deliver An Exceptional Experience Every Time

HomeAdvisor Screened & Approved Business Top Rated Contractor - Motown Fire, LLC HomeAdvisor Elite Customer Service - Motown Fire, LLC

An Experience Worth 5-Stars

As a small business, we understand how important it is to provide our clients with an exceptional experience.

That’s why we’ve taken the time to craft a process that is both transparent and easy to follow. We want you to know exactly what to expect when you work with us, and we’re committed to providing the best possible service.

From the initial consultation to the final installation, we’ll be there for you every step of the way.

So if you’re looking for a company that can provide you with a top-quality experience, look no further than Motown Fire!

cozy outdoor fire pit

Our 10 Step Process

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Step 1. Fill Out Our Form

To get started, fill out the form on our Contact Us page. From here we’ll be able to get to know about you and your project. Feel free to attach pictures, measurements, or any other information that we should know about.

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Step 2. Phone Consultation

After you fill out the form, we will get back to you within 24 hours to talk more in depth about your project’s scope. During this time we will also go over your needs for your project, budget, and timeline.

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Step 3. On Site Consultation And Design Phase

During the design consultation, we will come to your home and do a detailed inspection of your fire feature. Together we will decide on materials and details of your fire feature enhancement.

If a design phase is necessary, we will conduct that during this time.

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Step 4. Sign The Contract

Once we have decided on every aspect of your project, together will will sign the contract. This is also where we will collect the project’s deposit, which is 50% of the final cost of your fireplace.

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Step 5. Schedule Project Start

After we sign the contract and collect the initial deposit, we will schedule the perfect time to come and work on your fireplace or fire pit.

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Step 6. Pre Job Walkthrough

Before we officially start the project, we will walk through the site with you and make sure that you know exactly what we will be doing while we are working in your home. 

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Step 7. We Get To Work

This is where the magic happens. We will get to work in transforming your fireplace or fire pit so that you can get to enjoying it as soon as possible.

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Step 8. Post-Job Walkthrough

Once we finish the installation of your gas fire feature, we will do a final walkthrough with you to make sure you are more than satisfied with the final product.

This is also where we will show you how to use it, and answer any questions you may have about your upgraded feature.

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Step 9. Labor And Manufacturer Warranty

In addition to the manufacturer warranty, you will benefit from our 1- year labor warranty on craftsmanship. If something happens to your fire feature that is within our control, we will come out and fix it for you, free of charge.

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Step 10. Follow Up

Right before the expiration of your warranty, we will reach out to get you on schedule for our yearly maintenance services, so that you can continue to be stress free about your fire feature.

What Our Customers Say

Our craftsmanship and personalized customer experience are what keep our customers happy and telling their friends about Motown Fire. We can’t wait to help you with you with your fire feature!

Motown Fire LLC
4.9
Based on 183 reviews
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Evan WassermanEvan Wasserman
13:27 21 Sep 22
I needed a gas line put in for my grill. Motown Fire was recommended by the grill salesman. I could not be happier with the service I received. They came out for a quick consultation to make sure the project was feasible. Then they were very flexible in making an appointment to come out and install the gas line. The work was done quickly and efficiently. It was much appreciated. I highly recommend them.
Z SZ S
12:32 01 Sep 22
The service and staff are amazing!! Our fireplace kept shutting off after a few minutes and it was difficult to find a company to come out for service. Motown came out (in a very reasonable time) talked us through the issue and proceeded to resolve the complicated issue (the FP is only a couple years old) We run it every night all year around (our pet loves it and won’t stop talking until it’s on). From pricing, professionalism, knowledge, explanation, care and putting their clients first, this company deserves more than 5 stars!! Thank you and we look forward to maintaining our FP with you!!
Jason DiNataleJason DiNatale
18:35 17 Aug 22
Motown Fire is a great company to work with. They were prompt, clean on the job and quick to finish up. Very professional and friendly in all aspects throughout the process. I would highly recommend this company!
Ryan SearsRyan Sears
16:03 07 Jul 22
Very professional and knowledgeable company from the owners desk all the way to the crews in the field. Our backyard is forever changed with the addition of our outdoor fireplace. Cannot thank and recommend these guys of Motown Fire enough!
Kay OKay O
20:16 26 Apr 22
I had a set of traditional gas logs and was considering changing my system to either a direct vent or a ventless system. I went to Motown Fire and was greeted by Steve. He was so pleasant and took the time to explain to me how each system worked, including the pros and cons of each. He spent over an hour with me, which totally surprised me! To this day, I think about that amazing customer service...to take that much time with a customer to educate them and answer their questions...it is unheard of in this day and age! I walked out of there knowing that Motown Fire was the place for me! And although I have not yet decided which route I will take, I am confident that when I do, the installation process will be the same...excellent!
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